Terms & Conditions

These Terms & Conditions (“Terms”) apply when you visit the Eco Paw Spa website, create or use a customer account, request an appointment, purchase grooming services, or use related online features. “Eco Paw Spa,” “we,” “us,” and “our” refer to the mobile pet-grooming business providing the service.

By submitting a booking request or using the platform, you agree to these Terms and our Privacy Policy. If you do not agree, please do not submit a booking or use an account.

You must be at least 18 years old and able to enter a binding agreement, or act with the permission and supervision of a responsible adult.

An online submission is an appointment request, not a guaranteed booking. We confirm requests after reviewing the service area, route, requested service, pet details, and availability. Arrival times are route windows and may shift because of traffic, weather, prior appointments, pet needs, vehicle issues, or other conditions outside our reasonable control.

You agree to provide complete and accurate contact, address, access, pet, coat, temperament, health, and service information. Please tell us before the visit about bite history, aggression, anxiety, mobility limitations, skin conditions, allergies, recent procedures, contagious conditions, or anything else that could affect safe care.

Service is available only within our current route area. A ZIP-code result indicates standard coverage but does not guarantee that a particular date, time, address, animal, or service can be accepted.

Displayed prices are based on the selected service and pet size. The final price may change when coat condition, matting, pet size, special handling, additional time, add-ons, or requested services differ from the original booking information. We will communicate material changes when reasonably possible.

Any deposit, amount due, refund eligibility, or other charge shown at checkout or in your appointment communication becomes part of your transaction. Payments are processed by Stripe or another disclosed payment provider; Eco Paw Spa does not receive or store your complete card number.

Tips are voluntary. When offered, 100% of the recorded gratuity is allocated to the grooming team, subject to normal payment processing and payroll reporting. If a paid tip is already recorded for an appointment, the platform is designed not to request another one.

Online changes ordinarily close 24 hours before the arrival window. Contact us directly if you need help after online changes close. A reschedule request is not final until it is confirmed against the route.

We may reschedule, shorten, pause, or cancel a visit when weather, vehicle safety, unsafe access, inaccurate booking information, animal welfare, health, behavior, or other operational circumstances make service unreasonable or unsafe. Any applicable cancellation charge, refund, or credit will follow the policy disclosed for that booking and applicable law.

You are responsible for providing safe, lawful access to the service location and for securing other animals and people as reasonably requested. You represent that you are the pet’s owner or are authorized to approve grooming and make decisions about the pet’s care.

Grooming can reveal or aggravate pre-existing skin, coat, nail, ear, age-related, stress, or health conditions. We use reasonable professional care, but no grooming result or reaction can be guaranteed. We may stop or modify a service when continuing could create unreasonable distress or risk. In an urgent situation, we will try to contact you and may seek veterinary assistance when reasonably necessary; responsibility for resulting veterinary costs will be determined under applicable law and the circumstances.

By providing contact details and requesting service, you authorize operational email or text messages about bookings, confirmations, arrival timing, changes, receipts, account security, grooming follow-up, and optional post-service tipping. Message and data rates may apply. You may contact us if you need a different communication method.

Marketing and general care updates are optional and use a separate preference where offered. Opting out of marketing does not prevent essential service or account messages.

Keep account credentials and private calendar links confidential, and notify us if you suspect unauthorized access. You may not misuse the platform, interfere with security, attempt unauthorized access, submit unlawful or deceptive content, scrape customer information, or use the service to harm another person or system.

The platform may connect to third-party services such as Stripe, Twilio, Google Maps, calendar providers, and location services. Their availability and separate terms or privacy practices may apply. We are not responsible for third-party services outside our reasonable control.

Website design, text, logos, photographs, software, and other Eco Paw Spa materials are protected by applicable intellectual-property laws. You may use the website for personal service-related purposes, but may not reproduce or commercially exploit its content without permission.

The website and online tools are provided on an “as available” basis. We do not guarantee uninterrupted access, exact route times, or that every error can be prevented. To the fullest extent permitted by law, each party is responsible for losses caused by its own acts, omissions, or breach of these Terms.

Nothing in these Terms excludes liability or consumer rights that cannot lawfully be excluded or limited. These Terms are governed by California law, without overriding protections that apply in your place of residence. Before filing a formal dispute, please contact us and allow a reasonable opportunity to resolve the concern informally.

If one provision is unenforceable, the remaining provisions continue. Our failure to enforce a provision is not a waiver. We may update these Terms prospectively by posting a revised version and effective date; material changes will apply as required by law.